Privacy Policy
Professional management of flow control projects from conception to completion, ensuring on-time, within-budget delivery.
- Introduction
Flow Control Group (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect your information when you use our website: https://flowcontrol.co.uk/ or contact us directly.
- Who We Are
Business Name: Flow Control Group
Address: Unit 1 Mount Street Business Park, Nechells, Birmingham, West Midlands, B7 5QU
Email: sales@flowcontrol.co.uk
Phone: 01376 321211
Website: https://flowcontrol.co.uk/
We are the data controller responsible for your personal data.
- What Data We Collect
We may collect and process the following types of personal data:
- Contact details: Name, phone number, email address.
- Project details: Any information you provide regarding scaffold design or related services.
- Technical data: IP address, browser type, operating system, referral source, and browsing activity on our website.
- Communication records: Emails, phone calls, or online contact form submissions.
- How We Collect Your Data
We collect personal data in the following ways:
- When you contact us via our website, email, or phone.
- When you use our services.
- When you browse our website (cookies and tracking technologies).
- When you interact with us on social media.
- How We Use Your Data
Your personal data may be used for the following purposes:
- To respond to your enquiries and provide our services.
- To prepare quotes or project estimates.
- To manage customer relationships and communications.
- To improve our website and user experience.
- To comply with legal and regulatory obligations.
- Lawful Basis for Processing
We rely on the following lawful bases under UK GDPR to process your data:
- Consent – when you voluntarily provide your data via a contact form or email.
- Contract – where processing is necessary for the performance of a contract.
- Legitimate interest – for internal administrative purposes or to improve our services.
- Legal obligation – when we are required to comply with the law.
- Data Sharing and Third Parties
We do not sell, rent, or trade your data. We may share data with:
- IT and website service providers (e.g., hosting, email platforms).
- Professional advisers (e.g., legal, accounting).
- Authorities or regulators, if legally required.
All third parties are required to respect the security of your data and comply with data protection regulations.
- Cookies and Tracking
Our website uses cookies to:
- Analyse traffic and user behaviour.
- Improve functionality and user experience.
You can manage or disable cookies through your browser settings. For more information, see our Cookie Policy (create a separate page or section if needed).
- Data Retention
We retain your personal data only for as long as necessary for the purposes we collected it, including for legal or tax purposes. After this period, your data will be securely deleted or anonymised.
- Your Data Protection Rights
You have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request erasure of your data (“right to be forgotten”).
- Object to or restrict processing of your data.
- Request data portability (in certain cases).
- Withdraw consent at any time (where applicable).
To exercise any of these rights, please contact us at info@orchardinngalhampton.co.uk.
- Data Security
We implement appropriate technical and organisational measures to safeguard your data from unauthorised access, loss, or misuse. However, please note that no method of transmission over the internet is 100% secure.
- Third-Party Links
Our website may contain links to other websites. We are not responsible for the content or privacy practices of these third-party sites.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
- Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:
Flow Control Group
Unit 1 Mount Street Business Park,
Nechells, Birmingham
West Midlands
B7 5QU
Email: sales@flowcontrol.co.uk
Phone: 01376 321211
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk.
